Privacy Policy
Brentwood Bouncy Castle Hire is committed to protecting your personal data and handling it in accordance with the EU General Data Protection Regulation (GDPR), the Data Protection Act 1998, and all applicable privacy laws.
Who Is Responsible for Your Data?
Our data protection officer and company owner, George Cottle, is responsible for ensuring that all personal data is processed securely and in line with current legislation. Should you have any concerns or queries, you can contact George directly using the contact details on our Brentwood contact page or by calling us on our listed phone number.
Why We Collect and Use Your Data
We only collect the data we need to operate effectively as a supplier of bouncy castles, inflatables and party hire services. This may include your name, contact details, and IP address. Your information allows us to:
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Manage your enquiries and bookings
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Fulfil orders and deliver hired products
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Meet our legal obligations for tax, insurance and record-keeping
We only store data that you have directly provided and that is necessary for us to carry out our services.
How Long We Store Your Data
We retain your personal data for up to 8 years after your last booking or enquiry, to comply with tax and insurance requirements. If you have opted in to receive marketing or promotional communications, we may retain some of your information beyond this period. Once the retention period ends, your data will be securely anonymised or deleted.
Who Has Access to Your Data?
Access to your data is strictly limited to our data protection officer and authorised staff members. Some data may also be processed and stored by third-party service providers such as:
If you contact us through social media, those platforms may also retain copies of your communications. We do not share or sell your data for third-party marketing purposes.
When Might We Share Your Data?
We may disclose personal data to relevant authorities if required by law or for the purposes of legal investigations. For example, we may cooperate with police or other regulatory bodies where legally necessary.
Your Rights
Access to Your Data
You have the right to request a copy of any personal data we hold about you. To do so, please contact our data protection officer. We may ask for proof of identity to confirm your request.
Correction or Deletion of Data
If any of your personal data is incorrect, or you wish to have your data removed from our systems, you can request this by contacting us. Proof of identity may be required.
Complaints
If you're concerned about how we process your data, you can make a complaint to the Information Commissioner's Office (ICO) – the UK's data protection authority. Visit https://ico.org.uk/ or call 0303 123 1113.
Updates to This Policy
We may update this policy occasionally to reflect changes to our services or legal obligations. Any significant updates will be published on our website or communicated via email.
For more details or support, please get in touch with our team via the contact form, phone or email